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TESTIMONIALS / WHAT OTHERS SAY
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Below are a selection of letters, faxes and emails from our clients.
Sent: Monday, 11 August 2008 10:07 AM
To: jburnes@businessinaction.com.au
Subject: Thanks
Hi Jan,
I just wanted to send you a note to say I 've just read through the latest evaluation forms and the feedback was fantastic! Thank you so much for the work that you do with our people...you obviously make a wonderful impact and inspire people to be better than they thought they could be!
Thanks again.
Vanessa Panayi
Director - Leadership, Learning & Development - APAC
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Dealing With Difficult People
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“Hi Jan, The day was fantastic and outstanding. The Oporto ops and training team got a tremendous amount out of the day and are already using many of the techniques learnt. I feel the day enabled them to really understand some far better methods in how to manage, promote better outcomes and be more professional with their customers the franchisees.
Your professionalism, outstanding presentation skills, timeliness of the day, the content were all outstanding and many of the team commented that you were easy to listen to and your workshop discussions kept them enthused.
Thank you again and look forward to your next workshop”.
Jamie McKaughan JP, National Operations Manager, Oporto Franchising Pty Ltd
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Facilitation Skills for Managers
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“Excellent content and clarity thereof. Very good level of comprehensiveness. Jan has excellent presentation skills and very good examples to relate to practical applications. Jan, I really enjoyed your style, enthusiasm and expertise – it was great; the best training I’ve attended”
Luan Betts, Human Resources Advisor, Boeing Aerospace.
“Jan’s readiness to engage with participants and to share her own experiences was really enlightening – she has a great capacity to engage with others.”
Nancy Entwistle, Strategic Policy, Brisbane City Council.
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Leadership and Management
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Being a Charity and having lots of Volunteers working in our shops, some in a leadership role, presents a unique situation when it comes to being a leader and managing day to day activities.
This is where Jan's expertise was sourced by us in using her vast experience and knowledge to present a session on improving their understanding of being a leader. I felt Jan understood our unique situation and she tailored not only the session but her style to suit the people attending.
Jan certainly met my expectations and I was very impressed with her presentation. The feedback from the many participants was excellent as Jan made them feel comfortable as she imparted her knowledge and experience to them.
Since the training I have had calls to say that some of the participants have used her techniques and they have worked and definitely helped them in their leadership roles. I would certainly recommend Jan to any organization that has leadership issues as her presentation is clear, concise and easy to understand.
Steve Gillespie, Metropolitan Retail Manager, St Vincent de Paul Broken Bay Diocese |
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“Jan has given us the framework for implementing a Mentoring Program into our organisation. Her expertise has been very beneficial – a great day and we’re looking forward to seeing Jan around the organisation more often.”
Frank McManus, Vice President H.R., McDonalds
“I am truly blessed by having been introduced to Jan Burnes. She is a wonderful lady, and an inspiration. I want to thank her so much for all the effort she put into making the beginning of our mentoring program such a success. The journey with her over the next 5 years, as we turn OSR into a mentoring culture, will be an interesting and challenging one, but most worthwhile.”
Linda Baranov, Human Resources Manager, Office of State Revenue
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Powerful Communication Skills
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"Jan's presentation style is one of great warmth. It was the first training course our employees had done in a long time and a course that required the employees to be open and honest. Jan gained an immediate rapport, where people felt comfortable to interact and share openly. The employees loved the course and Jan!"
Kathy Cavanagh, Human Resources Manager Australasia, Revlon.
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Professional Sales Practices
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“Jan was extremely enjoyable to have as a trainer. Her approach is one of infectious enthusiasm for her topic which made it a great course to be a part of. Overall the course was a great experience. Jan was awesome with a wealth of knowledge and experience. Her ‘real life’ examples were sometimes hilarious and always enlightening”.
Joanna, Amadeus, CRM
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“This was a very well balanced, well run course that exceeded my objectives and expectations. The presenter was outstanding and I found it extremely insightful and practical. I feel very confident to now address the issues that face me in the workplace. Thank you Jan ”.
James Hardwick, Technical Director, I.T. Company.
“Jan’s in depth knowledge of her topic and easy-to-understand explanations made it very easy for me to follow her. I really enjoyed her ‘real life’ examples – they put everything she said into a simple and practical context. I am already using some of the techniques and my self esteem and confidence are improving daily .
Amy Wong, Supervisor, A major Tel Co Company
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"We wish to sincerely thank you for your contribution to the 40th World Conference held by the International Council of Small Business (ICSB) held at Darling Harbour, Sydney. The relevance and exceptional quality of your keynote presentation was of great value to the Conference. The evaluation received from the participants voted your session as the best, most interesting and practical presentation of the Conference. We do hope we can call upon you again in the future".
J. Phillips, B.Bus. Dip.Ed.Vice President, SEAANZ
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"We wish to express our great appreciation to Jan Burnes for the successful development and delivery of new programs for our trainee managers. Jan's very professional approach combined with her considerable armory of skills, ensured its complete success.
Warren Bowden, Senior Manager, CBA
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"In all cases, the delegates have rated your input into the conference to be first class and of great value both individually, as Facilitators, Managers and members of Small Business Enterprise Centres of New Zealand and also collectively for the future of SBECNZ as a National Organisation. Your professional presentation, style, warmth, and adaptation of your information to the requirements of the Management Committee, to meet their objective for the Conference, was greatly appreciated by Management and delegates alike".
Kura Geere-Watson, SBECNZ National Administrator
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"I have to write to say 'Thank you' for one of the most practical, inspirational talks I have heard in 20 years. You are a credit to yourself, and I feel privileged to have met you. Even if we do not meet again, you have left fingerprints on my mind forever".
David Wilson, MD, Racole Buying Agency
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"The feedback from your presentation to our Account Managers was very positive and many participants constructively suggested that they would have loved and supported having a full day with you instead of just the three hours! Your professionalism and attention to detail made my job much easier and ensured our company's objectives were achieved. Thank you very much Jan, it was a pleasure and honour to work with you".
Mandy Furka, Special Projects Manager, Credit Union Services Corp.
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"I am writing to express my appreciation for the excellent two day Business Counselling Course which Jan Burnes presented in Melbourne this week. It was most refreshing to receive a most balanced, organised and stimulating presentation which most obviously reflected Jan's keen professionalism in this area".
Douglas R Watson, Chief Executive, Business in the Community Limited Vic
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"Thank you so much for your input as our keynote speaker at the SBECNZ conference. I have received comments from many of the conference delegates on the practicality and insight of your addresses. We were all very impressed with your involvement and will implement a number of your ideas in our national organisation. I feel that your presence gave the conference an excellent focus, which was reflected in the numerous positive comments which we received from participants".
Peter Healy, Manager, Wellington City Council, New Zealand
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"Jan, your presentation was a delight to all attendees - your experiences in life, and in business, is an inspiration to us all, and I know we all felt very encouraged and motivated after listening to you. We do hope you can make it back to the 'Old
Dart' again next year and honour us with your participantion in our next Annual Conference.
Brian Dunsby, Chief Executive Officer, Institute of Business Counsellors, UK
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