Business in Action Sydney NSW Australia Training Coaching Mentoring

We are Business and Personal Development Consultants, providing customised Conference Presentations, Seminars and Training Programs.

Business in Action is committed to delivering superior service combined with a high degree of empathy and responsiveness to client's needs.

We offer a FREE training consultation to clearly define what your organisation wishes to achieve from our training courses. We then help you to analyse your training needs, and to develop a profile of the participants. Through this we obtain an understanding of your business and can diagnose needs and prescribe the appropriate training solutions.

Our presentations or workshops are then tailored to meet the specific requirements of your organisation and participants.

LATEST HIT TRAINING

Effectively Manage Difficult Customers

A MUST DO COURSE for all customer interfacing employees

Effectively Manage Difficult Customers

In this one-day program we will explore effective and professional ways of managing our own behaviour whilst effectively handling customers who are either upset, angry or abusive.

How to use appropriate strategies to handle both the anger and the situation that has caused it. And, most importantly, you need to know what to say, and what not to say to avoid escalation.

Effectively Manage Difficult Customers – learn more..

WHY B.I.A.

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1 It’s cost effective

Now, more than ever, you must stretch your training dollar as far as possible. By having on-site training from Business in Action, you can save up to 75% over public seminars.

2 Tailored to your organizational objectives

You can feel reassured that the learning will be specific and relevant to your organisation.

3 It’s convenient

You don’t have to wait for the training to come to your area. You can have any one of our workshops tomorrow!

4 It’s guaranteed

We guarantee results. If you don’t feel that the program has helped your people, we will refund your money with no questions asked.

Email us today on: info@businessinaction.com.au for guaranteed results.

TRAINING NOW IN...

Effectively Manage Difficult Customers	In this one-day program we will explore effective and professional ways of managing our own behaviour whilst effectively handling customers who are either upset, angry or abusive. Effectively Manage Difficult Customers – learn more..
Turn on Your Selling Power - Essential selling skills for retail sales	Nothing happens in business until somebody sells something. Selling is a profession and professional sales people can earn a lot of money for themselves and their employers. This modular training, with flexible delivery, will give your sales people the essential skills they need.. Turn on Your Selling Power – learn more..
Dealing With Difficult People	How to identify the different types of people you work and live with, and then how to communicate effectively with them to get the cooperation and results you need, even with the truly difficult ones. Dealing with Difficult people – learn more..
Powerful Communication Skills	The # 1 Business Skill. This dynamic program will dramatically improve your ability to build winning, working relationships with everyone, every day! Learn how to avoid misunderstanding and send clear, concise messages. Powerful Communication Skills – learn more..
ColourSpectrums Personality Styles	Explore your personality strengths, sources of esteem and communication styles whilst interacting with others to celebrate diverse personality strengths. Excellent for team relationship building. ColourSpectrums – learn more..
Leadership Development & Team Building	Develop your leadership skills and learn new ways to influence, convince and motivate people. Conquer problems and setback that would have sunk others. Learn how to create and inspire powerful teams. Leadership Development & Team Building – learn more..
Coaching & Mentoring	Develop successful coaching and mentoring behaviours for continuous improvement. Learn how to assess current skills levels and understand how to use coaching and mentoring as an empowering tool for positive employee development. Coaching and mentoring – learn more..
Think on Your Feet	The ability to Think on Your Feet® is a core skill. It involves getting your ideas across clearly, concisely, persuasively - and being remembered. Think on Your Feet – learn more..
Business Writing Essentials	In business, you need written communication that is clear and concise and that conveys all the relevant information. In this training programme, you will discover the stress-free way to straightforward, powerful business writing. Business Writing Essentials – learn more..

FINANCE RELATED

Finance for Sales and Marketing	Participants are non-accountants, topics are presented in an easy to understand format with "real world" examples of applications. The “business perspective” rather than the “theoretical perspective” is examined. Finance for Sales and Marketing – learn more..
Finance for Non - Finance Managers	All trainee-managers, managers and executives in a non-finance roll should be exposed to the financial disciplines required throughout business operations. Finance for Non - Finance Managers – learn more..

THIS WEBSITE

From this website you can explore the capabilities and experience of Business in Action. We offer detailed expertise in our specialty of training, mentoring and business coaching. For more information contact us. We hope you find this site useful and informative.

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